The roses smell amazing but arrived two days late after my wife's birthday and they were destroyed. It looked as if they had exploded in the box. I have reached out to customer services but no response yet.
Hello and thank you for reaching out to us. Looking into your issue it seems that the email showing the damage was only received today by our customer service dept since it was sent yesterday after working hours. Please note that they need a little bit of time to investigate each case carefully in order to obtain the proper solution. Thank you in advance
Ordered the Grand Chelsea for Mother's Day and got a small Lenox box instead. Contacted customer service and they quickly sent out the correct order with 2day shipping no less! The flowers are stunning and mom was very happy with her gift, will purchase again!!
I really cant give a review because my mother never received the order it was suppose to be delivered two days ago!
Thank you for reaching out to us. With today's current situation all carriers are experiencing delays. We are trying our hardest to trace all orders and work with the carriers to get them to their final destinations as soon as possible.
Absolutely beautiful... and very satisfied and happy with the Grand Chelsea Eternal Rose Gift Box