Great! We were very pleased with our order. Thank you again.
Can not remember the name of the woman that helped me but she gave me Great customer service when trying to get my purchase delivered before Christmas
The customer service is non-existent. If you have any issues with your order, good luck getting a refund or a replacement because they will fit you tooth and nail. They missed the delivery window by over a week and refused to offer a refund. They avoid taking any responsibility and could not care less about your satisfaction as a customer. We are nothing but dollar signs to them, and once they have your money, the relationship is over and you're ******* if you have any issues with your order.
Hello Mr.Lee, thank you for reaching out to us. We are deeply sorry for this issue, however after extensive checking on our side and searching through all the correspondence, we found that NO email was ever sent in regards to this order. Also, our delivery dates are all estimated dates which are clearly noted next to the calendar. Since the shipping process is being handled by various carriers the customer chooses in checkout, Eternal Roses is unable to guarantee a specific date. Please also keep in mind most carriers experience delays over the holiday season on top of the current world situation due to the Covid pandemic. We take a lot of pride in our product, quality and service and experience very limited issues among the many packages shipped on a daily basis, we are here to assist every single customer with any issue they might encounter. You can also always reach out to us via phone at 888-440-2255. Thank you in advance for your consideration in this matter.
So happy that the flowers arrived when expected. They were beautiful.
I bought this beautiful arrangement for my Niece's birthday. She absolutely loved it and had a special place for it in her small apartment. Love Eternal Roses, great gift for any occasion and it never disappoints. This is the 5th Arrangement I have purchased for friends and family. Karen - Cave Creek AZ