Frequently Asked Questions
Are the roses real?
How to preserve a rose?
Do they really last that long?
- Limit touching
- No direct sunlight
- No water
Touching is really the worst thing for preserved flowers, so we suggest keeping it at a minimum to allow them to last as long as possible.
All environments are different, and the forever roses will be affected differently by them. Some climates may allow for a longer lasting rose, while others may not. Heating, air conditioning, humidity, and many other factors of an environment can affect these roses.
How do they last so long?
What is Eternity Roses ?
Where Can I Get Eternal Roses in NYC?
Do these roses have a scent?
Real roses do not come in all of the colors you offer, so how are there so many variations?
Are your ribbons really free and do they come with all items?
For example, the Empire Eternal Lasting Rose Gift Box comes with a ribbon around the box, so it can be added in one of our color options. But, with a gift option like the heart-shaped Chelsea Rose Gift Boxes or the Lennox Luxury Rose Gift Box, these items do not currently have a ribbon that comes with it.
Do you offer corporate gifting solution?
How to care for the petal boxes?
Are items on Sale applicable for further discounts?
Where are you located?
We are located in New York. Our company was formed and resides here to this day.
How long does it take to ship and deliver?
We require a minimum of 24 hours to produce our eternal rose items after an order is placed. Shipping will occur once that production time has completed. Note that weekends and holidays are not production days. Please also note that we are closed over the weekend, so our production days will start on Monday and finish on Friday of each week.
Delivery times are based on the receiving location and choices made by the customer at checkout. Eternal Roses does not take responsibility for deliveries that are late due to issues during transit or due to incorrect shipping choices made during checkout. For more information see our Shipping and Returns page or contact us.
Where do your items ship from?
We ship from New York. All shipments will be coming from New York, so please consider that when placing an order and choosing a shipping option.
How does your calendar option work in the cart screen?
The calendar option allows you to choose a requested date of delivery. Pick an available date and we will do our best to deliver your order on that date. Keep in mind when choosing a date for delivery that production and transit time to your location must be considered. If a date is selected that cannot be met due to the transit time to your location, we will attempt to reach out via email but the item will still ship out as quickly as possible.
Eternal Roses cannot be held responsible if a delivery date is chosen that cannot reasonably be met when considering production and transit time. For more information see our Shipping and Returns page or contact us.