FAQs

Frequently Asked Questions 


Are the roses real? 

Yes, the flowers are 100% naturally grown roses. They are cultivated and grown in the rich, volcanic soils of Ecuador. We source the best flowers available for all of our products. These are real forever rose preserved in a way so that they lasts for years.

How to preserve a rose? 

Preserving a rose undergoes many stage wise process in order to retain the originality of the rose, yet extend it's longevity. Stage one is definitely cultivating and sourcing the finest breed of the flower at right time. Followed by re-hydration process where the rose is immersed in glycerin and other herbal solutions. Then comes, the process of dying it with various colors. Finally, this preserved roses are prepared and decorated into beautiful floral arrangements and Special Day Gift items.

Do they really last that long? 

Yes, our roses can last up to three years if a few, simple rules are followed:

  • Limit touching
  • No direct sunlight
  • No water

Touching is really the worst thing for preserved flowers, so we suggest keeping it at a minimum to allow them to last as long as possible.

All environments are different, and the forever roses will be affected differently by them. Some climates may allow for a longer lasting rose, while others may not. Heating, air conditioning, humidity, and many other factors of an environment can affect these roses.


How do they last so long? 

The roses are harvested and then processed in an all-natural, glycerin-based formula that preserves the natural beauty and form of the rose. 

Where Can I Get Infinity Roses in NYC? 

While infinity roses can be bought from many florists in NYC, but  nothing compares with our patented Eternal Roses® preserved flowers. The roses are delicately preserved to retain the beauty. 


Do these roses have a scent?  

Yes. We add a rose scent to the flowers to give them back their wonderful smell. During the preservation process, the natural scent is "taken" away. No current preserved flower will have the scent that nature gave it.


Real roses do not come in all of the colors you offer, so how are there so many variations?  

The color options we have are created in a non-toxic, plant based dying process. The roses are real, but in order to obtain the variety of colors, the "base" flowers are dyed to specific hues shortly after harvest. The metallic colors are done slightly differently in order to produce their unique colors.


Are your ribbons really free and do they come with all items? 

Our ribbons are offered as a complimentary option to many of our items. Not all of the items currently come with the ribbon option. In the product photos, if a ribbon is included, then it is offered for that item in the way it is shown. 

For example, the Empire Eternal Lasting Rose Gift Box comes with a ribbon around the box, so it can be added in one of our color options.  But, with a gift option like the heart-shaped Chelsea Rose Gift Boxes or the Lennox Luxury Rose Gift Box, these items do not currently have a ribbon that comes with it.

 

Do you offer corporate gifting solution?

Yes, we have a huge collection of gift boxes and corporate gift bundles that are ideal for employee appreciation or celebrating recognition. We also have custom made gift solution for the corporate that is aligned according specifications and budget. We encourage to visit our Corporate Gifts and Events Page for more information.

Are items on Sale applicable for further discounts?

No, items that are already marked down will not be applicable for any further discount codes or mark downs. 

Where are you located?

We are located in New York. Our company was formed and resides here to this day. 


How long does it take to ship and deliver?  

We require a minimum of 24 hours to produce our eternal rose items after an order is placed. Shipping will occur once that production time has completed. Note that weekends and holidays are not production days.  Please also note that we are closed over the weekend, production will start on Monday and finish on Friday of each week.

Delivery times are based on the receiving location and choices made by the customer at checkout. Eternal Roses does not take responsibility for deliveries that are late due to issues during transit or due to incorrect shipping choices made during checkout. For more information see our Shipping and Returns page or contact us.


Where do your items ship from?

We ship from New York.  All shipments will be coming from New York, so please consider that when placing an order and choosing a shipping option.


How does your calendar option work in the cart screen? 

The calendar option allows you to choose a requested date of delivery. Pick an available date and we will do our best to deliver your order on that date. Keep in mind when choosing a date for delivery that production and transit time to your location must be considered. If a date is selected that cannot be met due to the transit time to your location, we will attempt to reach out via email but the item will still ship out as quickly as possible. 

Eternal Roses cannot be held responsible if a delivery date is chosen that cannot reasonably be met when considering production and transit time. For more information see our Shipping and Returns page or contact us.

 For other questions, concerns or inquiries, please contact us!

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