Hello there and we appreciate your feedback. We actually do not deliver the flowers, all get sent out via a shipping carrier such as UPS or USPS (according to your requirements). In order for us to ship on an exact day, such as Valentine's Day, we will have to coordinate to make sure the flowers will leave our facility in time for them to arrive not one day early or one day late, but on that same exact date. After the flowers leave, we are completely at the mercy of the carrier, sometimes they are 100% accurate, other times they have other factors that intervene (weather conditions, sorting issues at the local facility, lost packages etc). We constantly try to explain this to everyone out there that has had a bad experience, some understand, others blame the company shipping the item. We completely understand the frustration and have made MANY customers happy with discounts, replacement items or credits. Please feel free to always contact us with any issue, I assure you that we will do our best to make you happy!
